Plans and billing

Billing & plan is where a workspace Owner chooses a paid plan, buys packs of Agent credits and opens the Stripe billing portal for the card, the invoices and cancelling.

Open Billing & plan#

Select the plan and usage card at the foot of the rail to open Billing & plan. The command palette lists Billing & plan too.

Only a workspace Owner can buy a plan, buy Agent credits or open the billing portal. In an agency’s client workspace, the agency sets the plan, the packs and the card.

Choose a paid plan#

The plan list shows Pro, Scale and Agency with their prices. Pick Monthly or Yearly above the list, then select Move up on a plan. Stripe Checkout opens, and the charge is taken there.

A yearly plan costs ten months’ price for twelve months. The limits and the monthly Agent credits are the same as on the monthly plan.

Prices for businesses exclude tax, and tax is calculated at checkout. Prices are in euros in Europe and in dollars elsewhere, with the same numerals.

Enterprise is set up with the team. Select Talk to us on the plan list to email sales@praised.co.

Plans, prices and limits.

The Free plan’s 7 days#

The Free plan asks its tracked questions once a day for 7 days, then pauses. Everything measured stays readable.

The 7 days start when the workspace first approves its questions, once the address on the account is confirmed. Each account gets the 7 days once, across all of its workspaces.

To keep asking after the 7 days, move the workspace to a paid plan.

Card and invoices#

Select Manage billing at the top of Billing & plan to open the Stripe billing portal. The portal holds the card, past invoices, and the billing email, address, name and tax ID.

Before the first payment, the button reads No invoices yet and the portal does not open.

Cancel a plan#

Cancel in the billing portal. The plan stays until the end of the period you paid for and does not renew.

Deleting the workspace cancels its subscription at once.

Delete a product or your account.

Refunds#

If a payment for a pack of Agent credits is refunded, the Agent credits the pack added are taken back in proportion to the refund.

For a question about a charge, write to hello@praised.co.

When a payment fails#

When a payment fails, Billing & plan shows the status Stripe reports and a Fix in portal button. Asking pauses while the subscription is unpaid, and nothing is deleted.

The workspace keeps its paid plan for 14 days after the payment fails. After that, the workspace moves to Free and Free limits apply.

Moving to a smaller plan#

A workspace that moves to a smaller plan keeps everything measured. Nothing is deleted, and moving back up resumes the same questions and engines.

Questions beyond the new plan’s limit pause, newest approved first. Engines beyond the plan’s allowance pause, newest added first. A private question pauses on a plan without private questions.

With more products than the plan allows, no product can be added or restored. Remove a product to free a slot.

Agent credits#

The top up section of Billing & plan sells packs of Agent credits and sets auto top-up.

Agent credits.